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HOW
DO I...
OBTAIN A REPEAT PRESCRIPTION?
We do not take requests for repeat prescriptions over the
phone, unless you are housebound, ill or recently out of hospital. Local
chemists collect prescriptions from the surgery to help you make one less trip
to the surgery. Please enquire at reception should you wish to use this service.
Alternatively, you may also enclose a stamped, self addressed envelope if you
wish for your prescription to be sent directly to your home.
You can
also fax your request to us on 729767. Please
note we require 48 HOURS' (TWO working days) notice
to process repeat prescriptions, whatever your method of request.
HOW
DO I...
OBTAIN A HOME VISIT?
Home visits are at the discretion of your doctor. Please do
not ask your doctor to call unless the patient is genuinely too ill to come to
the surgery. A rash or temperature does not prevent patients coming to the surgery
and will not endanger others. Simply tell the receptionist on arrival. Where the
condition of the patient does require a home visit, please let us know before
10.30am each day.
Emergencies
Telephone 328950 or 0845 456 5420 when the surgery is closed.
There is always a doctor on call who will give advice or visit as necessary.
HOW
DO I...
OBTAIN TEST RESULTS?
If you have been told by the doctor to telephone the surgery
for test results, please ring after 3.00pm. The receptionist
may be able to tell you the result or ask you to make an appointment to discuss
them with the doctor. It is practice policy only to give results to patients
over 16 or to parents of those below that age.
Laboratory
Specimens
Specimens are sent to the hospital on every weekday.
If you are asked to bring a specimen on those days please ensure that we receive
it before 11.00am.
HOW
DO I...
MAKE A SUGGESTION/COMPLAINT?
The practice welcomes constructive comments from patients about the surgery and
will deal seriously with any complaint. Leaflets are available in reception detailing
steps for making comments or complaints. Alternatively, you may wish to write
to Gary Toyne, Practice Manager, marking your letter 'Private and Confidential'.
HOW
DO I...
REGISTER?
Patients are registered with the practice but are able to see any of the
doctors. If you have a preference for a particular doctor you may like to express
this in writing on registering. Alternatively, you may request a specific doctor
for certain aspects of your care. Requests of this nature will always be considered
but may not always be appropriate. You will be offered a new patient medical
check with one of the nurses or the health care assistant.
Please advise reception if you change your name, address or telephone number.
It would be a great help if you would also ensure that we have your telephone
number and your postcode.
HOW
DO I...
MAKE AN APPOINTMENT?
All consultations: are by appointment which can be made in person or
by telephone during practice opening hours. In some cases it may be possible
for your problem to be resolved over the telephone.
Book-on-the-day appointments are available each day. If you require one of these
appointments, please call at 8.30am in the morning. These appointments cannot
be booked in advance.
Urgent consultations: There are also a few appointments throughout the week reserved
for those in urgent need of a consultation. If there are no appointments available
but you need to see a doctor urgently, the receptionist may ask you to come in
at a particular time. This will mean you need to be prepared to sit and wait
until a doctor is available to see you. Alternatively, you can attend the Accident & Emergency
department should this be more appropriate.
A standard consultation: with a doctor or nurse is for 10 minutes. Please let
us know, as soon as possible, if you are unable to attend or no longer require
the appointment you have booked.
Non-attendance of an appointment wastes doctors’ valuable time, which may
have otherwise been made available for a patient with an urgent problem.
Waiting times: We endeavour to keep waiting times to a minimum, especially for children and anyone experiencing severe discomfort or distress. An emergency may mean that you have to wait to see the doctor.
Your first consultation in three years: If you are aged over 16 but under 75
and are seeing a doctor for the first time in three years the doctor may make
further enquiries or carry out examinations as they deem appropriate to establish
your current state of health.
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